Contact

Use the [Web Inquiries] function to contact the IBM Japan Health Insurance Association for any inquiries.

Health insurance card procedures

Service	for	Submit to
●Service related to Health Insurance cards - Dependent certification/removal - Reissue of health insurance card - Name change - Address change ●Health insurance premiums / Long-term care insurance premiums	Employee	Each company's social insurance section (Please direct any inquiries about procedures to each company's social insurance section.)
Special-case retired persons / Voluntarily and continuously insured persons	[By mail] 19-21 Nihonbashi Hakozakicho, Chuo-ku, Tokyo 103-8510 IBM Japan Health Insurance Association [Internal postal code] HZD-YY1

Service

for

Submit to

Employee

Each company's social insurance section
(Please direct any inquiries about procedures to each company's social insurance section.)

Special-case retired persons /
Voluntarily and continuously insured persons

[By mail]
19-21 Nihonbashi Hakozakicho, Chuo-ku, Tokyo
103-8510
IBM Japan Health Insurance Association

[Internal postal code]
HZD-YY1

Service	Submit to
●Benefits-related - Claims for Injury and Sickness Allowance / Maternity Allowance (Other than continuation of benefits after you leave your employer)	Each company's social insurance section (Please direct any inquiries about procedures to each company's social insurance section.)
●Benefits-related - Claims for covered medical services paid for before receiving benefits (domestic) (overseas) - Claims for maternity / death - Acupuncture, moxibustion, massage or shiatsu - Claims for Injury and Sickness Allowance / Maternity Allowance (Continuation of benefits after you leave your employer) ●Certificate of application of maximum copayment amount ●Medical care cost information ●Illness or injury due to third-party acts (e.g., traffic accidents)	[By mail] 19-21 Nihonbashi Hakozakicho, Chuo-ku, Tokyo 103-8510 IBM Japan Health Insurance Association [Internal postal code] HZD-YY1

Service

Submit to

●Benefits-related
- Claims for Injury and Sickness Allowance / Maternity Allowance
(Other than continuation of benefits after you leave your employer)

Each company's social insurance section
(Please direct any inquiries about procedures to each company's social insurance section.)

●Benefits-related
- Claims for covered medical services paid for before receiving benefits (domestic) (overseas)
- Claims for maternity / death
- Acupuncture, moxibustion, massage or shiatsu
- Claims for Injury and Sickness Allowance / Maternity Allowance
(Continuation of benefits after you leave your employer)
●Certificate of application of maximum copayment amount
●Medical care cost information
●Illness or injury due to third-party acts (e.g., traffic accidents)

[By mail]
19-21 Nihonbashi Hakozakicho, Chuo-ku, Tokyo
103-8510
IBM Japan Health Insurance Association

[Internal postal code]
HZD-YY1

Service	Contact
●Periodic health examinations (in general) —for employees	Health Promotion Center Helpdesk toiawase@helpdesk-kenpo.jp
●Health examinations in general (for family members, voluntarily and continuously insured persons, and special-case retired insured persons)	Family Health Examination Helpdesk toiawase-kazoku@helpdesk-kenpo.jp

You can also use the [Web Inquiries] function for inquiries on various programs, etc. of the Health Insurance Association such as the following:

●Sukoyaka Support Plus (SPP)
●Cancer screening
●Health guidance (specific health guidance, programs to prevent worsening diabetes and heart disease, employer health guidance)
●Various subsidy applications
●The Health Insurance Association website
●Bulletins
●Joint use lodges
●Inquiries on the handling of personal information
●Other inquiries