If you lose your Health Insurance Card, etc.

Unlike a credit card, there’s no way to cancel a lost or stolen health insurance card.
Your health insurance card is an important identification document. Handle it with great care.
If you lose your health insurance card, notify the police immediately, then take the following actions.
The same applies if you lose your elderly benefits card.
If you lose your Certificate of Application of Maximum Copayment Amount, submit a Notification of Loss of Certificate of Application of Maximum Copayment Amount.
If you find your old health insurance card after being issued a new card, return the old card to the Health Insurance Association.

If you lose your Health Insurance Card or Elderly Benefits Card

Required documents

Application for Reissue of Health Insurance Card (Notice of Lost Card)

Sample completed form

<Identification Documents>
Attach either of the following documents:

  1. A copy of an identification document verifying the identity of the insured person (e.g., driver's license, passport, employee ID).
    A document verifying the identity of the insured person is required even when the application is submitted for a dependent's health insurance card.
  2. A copy of the proof of notification of police
Deadline Immediately following loss of Health Insurance Card
Applies to Insured persons and dependents who have lost their Health Insurance Cards
Submit to Please check here.
Notes If you find the lost Health Insurance Card afterwards, please return it to the health insurance association.

If your Health Insurance Card is damaged

Required documents

Application for Reissue of Health Insurance Card (Notice of Lost Card)

Sample completed form

Documents to attach:

  • Damaged Health Insurance Card

Identification Documents
You may be asked to attach the following documents or document copies to verify the applicant’s identity.

  1. An identification document showing a facial photograph of the applicant (e.g., driver’s license, passport). If the applicant does not have picture ID, an official certificate such as a certificate of residence.
  2. If somebody else is applying on your behalf, documentation of the relationship between you and the person applying, in addition to the ID of the person applying, etc.
Deadline Immediately following loss of Health Insurance Card
Applies to Insured persons and dependents whose Health Insurance Cards are damaged
Submit to Please check here.
Notes

If you lose your Certificate of Application of Maximum Copayment Amount

Required documents
Deadline Immediately following loss of Certificate of Application of Maximum Copayment Amount
Applies to Insured persons and dependents who have lost their Certificates of Application of Maximum Copayment Amount
Submit to

〒103-0015
10F, Daiwa River Gate South Wing,
36-2, Nihonbashi, Hakozaki-cho,
Chuo-ku, Tokyo

IBM Japan Health Insurance Association

Notes
  • If you later find the lost Certificate of Application of Maximum Copayment Amount, promptly return it to the Health Insurance Association.
  • If you would like your Certificate of Application of Maximum Copayment Amount to be reissued, submit the Request for Issuance of Maximum Copayment Certificate for Health Insurance again.